Access the full power of your Customer Journeys
The cxomni Customer Journey Management Platform lets you create, analyze, manage and optimize your customer journeys. It works well for everyone involved, allowing different teams, products, and offices to work together within a consistent framework.
cxomni is a leading platform that transforms data into valuable insights, improving our understanding of customer journeys.
The Leading Customer Journey Management Platform
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Customer Journey Management: Manage customer engagement and retention with a unified journey repository
Detailed touchpoint visualization and analysis
Managing the customer journey with cxomni begins by closely examining and understanding the various touchpoints and multichannel interactions customers experience with your company. This process involves a thorough analysis to identify key moments and opportunities for a better customer experience.
Making customer experience measurable - across all touchpoints
Enhance your customer experience by developing collaborative customer journey maps across different teams. This approach establishes a solid base for making decisions that are centered on the customer's experience. Discover how customers engage with your company and discover pain points and improvements for valuable insights.
Individual and customizable journey views
cxomni allows you to map out customer journeys in a way that's more lasting compared to basic whiteboard tools. By incorporating emotion curves, images, and storyboards, you can craft intuitive customer journeys. Dynamically view journeys from various viewpoints, including process-oriented views or based on real-time performance metrics. You can use templates to start customer journeys quickly and consistently. Merge touchpoints, personas, user research, needs management, and feedback data for a complete view of the journey.
Customer Journey Mapping
Collaborate across teams to create and map out customer journeys
cxomni allows you to create visual journey maps or user journeys. You can organize and sort parts of these journeys, including the steps and the profiles involved. Additionally, it is highly effective for large teams dispersed globally. cxomni helps maintain uniform customer experiences and offers transparency.
Customer Journey Management
Standardize CX taxonomy and terminology and manage your journey portfolio
cxomni merges journey maps with a framework designed for your company. A consistent taxonomy and terminology ensure clarity and encourage teamwork, mutual learning and maintain high standards. This establishes a solid foundation for ongoing enhancement. Moreover, cxomni provides a central place for customer experience insights: it connects all data and research files with touchpoints to comprehend and outline your customers’ experiences.
Customer Journey Analytics
Connect different data sources with your customer journeys and touchpoints
By integrating data from customer feedback, CRM systems and web analytics platforms, well-founded decisions can be made to optimize customer journeys in real time and based on facts. Journey maps created in workshops can be validated by a data-driven perspective.
Journey-based recommendations
Connect insights from customer experiences to product management strategies
CX Insights can be linked to the requirements’ management of product and service development via data integrations to project and ticketing system solutions such as Jira. This way, you create a closed loop approach to ensure the transition of insights into actionable implementations.
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Insights
Knowledge and inspiration on everything related to customer journey management and customer experience
White Paper: How AI is changing Journey Management!
This white paper explores the profound impact of AI on CX and CJM, and highlights the evolution, benefits, challenges, and imperatives of responsible AI adoption.
5 Practical Tips for the Successful Implementation of a Journey Management Framework
Implementing a Journey Management Framework doesn’t have to be complex. Setting the right course can avoid complications.
Journey Playbook: How to manage complex CX projects!
With this Journey Management Playbook, you’ll lay the foundation for a framework and ensure effective use of insights from your organization’s journeys.
