Best Practices Downloads
Benefit from our know-how of leading CX experts.
Here you find downloads (e.g. video casts, whitepapers or expert interviews) on the topics of Customer Journey Management, Journey Analytics and AI-based Sentiment Analysis. The focus is on best practices that will support your CX/UX projects and create outstanding customer experiences.
Success Story: The Customer Journey Management at UniteDownload this success story to learn why e-procurement specialist Unite relies on and benefits from Customer Journey Management with cxomni.
White Paper: AI meets Journey ManagementWhitepaper Download How AI is changing Journey Management! In today's connected and data-rich business landscape, the strategic integration of artificial intelligence (AI) into Customer Experience (CX) and Customer Journey Management...
Playbook: Introduction of a holistic Journey Management FrameworkPlaybook Download How to manage complex CX projects! With this Journey Management Playbook, you'll lay the foundation for a framework, implement the right governance tools, and ensure effective use of...
Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about the best way to create the perfect customer experience and why a...
Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management with customer journey mapping software.
Whitepaper: Successfully implementing CX ManagementThis whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within your organization and implement CX management sustainably.
