Best Practice Downloads
Benefit from our know-how of leading CX experts.
Here you find downloads (e.g. video casts, whitepapers or expert interviews) on the topics of Customer Journey Management, Journey Analytics and AI-based Sentiment Analysis. The focus is on best practices that will support your CX/UX projects and create outstanding customer experiences.
Download Journey AI GuideDE EN Download Practice Guide Journey AI: the smart solution to data chaos Transforming unstructured data into actionable...
Practice Guide: No Service Excellence without Journey ManagementThis practice guide provides insights and best practices on how companies can improve their service excellence with journey...
Success Story: Generali SwitzerlandLearn how Generali made the leap from journey mapping to journey management to achieve sustainable CX improvements.
Success Story: The Customer Journey Management at UniteDownload this success story to learn why e-procurement specialist Unite relies on and benefits from Customer Journey Management...
White Paper: AI meets Journey ManagementWhitepaper Download How AI is changing Journey Management! In today's connected and data-rich business landscape, the strategic integration...
Playbook: Introduction of a holistic Journey Management FrameworkJourney Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy and Structuring With...
Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
Whitepaper: Successfully implementing CX ManagementThis whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within...
Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology....
