-
21. June 2024 From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey...
-
21. May 2024 Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long...
-
12. January 2024 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We...
-
8. December 2023 Customer Journey Management: Key to Successful Churn PreventionThe markets for insurance and banking services, energy, telecommunications and entertainment streaming services are lacking...
-
7. December 2023 6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys...
-
26. October 2023 Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.
-
8. September 2023 Customer Journey Management: The strategic visionJourney Management: From implementation to realization Why is Customer Journey Management on top of many...
-
18. August 2023 Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey...
-
10. May 2023 Sharing and caring: Improved CX with Journey OrchestrationRead how cxomni can help you automate your journey orchestration and make internal processes more...
-
27. March 2023 Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how...
- 1
- 2
