cxomni featuring Forrester: Expert Webcast on Journey Management Frameworks Matthias Baldauf 10. May 2023

cxomni featuring Forrester: Expert Webcast on Journey Management Frameworks

Improve End-To-End Customer Experiences With A Journey Management Framework

Many firms struggle to address customers’ expectations that experiences will be individualized, continuous, emotionally engaging, and controllable. Why?

One of the major reasons is how difficult it is to understand and choreograph how customer interactions across touchpoints connect, overlap, and influence each other to support an ongoing customer relationship.

Journey management helps breakdown silos …

  • by allowing organizations to create, visualize, and share journey maps,
  • by cocreating and ideating to drive cross-functional alignment,
  • by linking and integrating with other data sources and artifacts (e.g., process maps) to examine all the factors that determine CX quality
  • and by prioritizing and modeling customer journeys and projects.

Journey Management helps organizations collaborate using a shared taxonomy and terminology framework and customer-centric language.

Watch our webcast now!
About the speakers
Joana de Quintanilha, Vice President, Principal Analyst at Forrester

Joana de Quintanilha is VP and Principal Analyst at Forrester. Based in Amsterdam, Joana serves customer experience professionals. Her areas of expertise include digital customer experience, tools like journey mapping, and Agile methods. Joana also focuses on brand and leads Customer Experience Index research in Europe.

Wolfgang Weber cxomni

Wolfgang Weber is founder and CEO of cxomni and product manager for the cxomni software. Prior to that, Wolfgang Weber worked for 10 years as a management consultant in the field of customer excellence. He is one of the most distinguished experts on the subject of customer-oriented business management and customer experience management – his credo: “Customer enthusiasm can be managed”.

Overview

Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically

Whitepaper

How AI is changing Journey Management

Overview

cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action

Playbook

Introduction of a holistic Journey Management Framework

Overview

cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Major trends for Journey Managers in 2024

Overview

Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

Subscribe to our Newsletter

Current Topics & News about Customer Journey Management

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.