cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT or NPS and...In Blogposts
From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map is undoubtedly one...In Blogposts
Hype vs. reality: What is a Customer Data Platform?What is a CDP? Does the current hype around customer data platforms match reality? Let's take a closer...In Blogposts
