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10. May 2023 cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal...
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27. March 2023 Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how...
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15. March 2023 Playbook: Introduction of a holistic Journey Management FrameworkPlaybook Download How to manage complex CX projects! With this Journey Management Playbook, you'll lay...
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18. May 2022 Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and...
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28. April 2022 Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related...
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21. February 2022 Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer...
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22. October 2021 NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT...
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