cxomni featuring Forrester: Expert Webcast on Journey Management Frameworks
Wolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester, discuss the latest trends and developments in the areas of Journey Management and present best practices and strategies that help companies address their customers’ expectations.
Playbook: Introduction of a holistic Journey Management Framework
How to manage complex CX projects! With this Journey Management Playbook, you’ll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from your organization’s journeys. An active Journey Management Framework fosters customer-centric collaboration by connecting frontline departments and their individual initiatives into one big picture. Complex customer […]
Forrester names cxomni as a leader in Customer Journey Mapping Platforms
As a German startup, cxomni made it into the leader category this time with its customer journey management solution. The software received the highest possible score in 11 criteria.
Expert Interview: UX or CX – The Customer Journey matters
The cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about the best way to create the perfect customer experience and why a customer journey mindset matters.
Case Study LV 1871: Database-related Customer Journey Mapping
Read how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management with customer journey mapping software.
Customer Journey Mapping Guide
In this guideline you will find everything you need to get started with the Customer Journey Mapping methodology. Download your free copy now!
From Journey Mapping to CX Management
What about your customer experience? Are you still visualizing or already managing? The journey map is undoubtedly one of the standard tools used by CX teams. However, companies must not get stuck in the insight process. We explain how to make it happen.