Playbook: Introduction of a holistic Journey Management Framework
How to manage complex CX projects! With this Journey Management Playbook, you’ll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from your organization’s journeys. An active Journey Management Framework fosters customer-centric collaboration by connecting frontline departments and their individual initiatives into one big picture. Complex customer […]
Expert Interview: UX or CX – The Customer Journey matters
The cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about the best way to create the perfect customer experience and why a customer journey mindset matters.
Case Study LV 1871: Database-related Customer Journey Mapping
Read how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management with customer journey mapping software.
Whitepaper: Successfully implementing CX Management
This whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within your organization and implement CX management sustainably.
Customer Journey Mapping Guide
In this guideline you will find everything you need to get started with the Customer Journey Mapping methodology. Download your free copy now!