AI in Customer Journey Management
In this webinar, you will learn how AI will change customer journey management and which use cases are already possible today.
Expert Webcast: Free the Journey Map from the digital filing cabinet!
Best practices for the sustainable use of customer journey maps Webcast Journey Mapping & Journey Management This webcast shows: Journey Mapping must be part of today’s business management process: be it for the development of service offerings, the introduction of new products and features or for process optimizations at touchpoints. How can CX teams ensure […]
cxomni featuring Forrester: Expert Webcast on Journey Management Frameworks
Wolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester, discuss the latest trends and developments in the areas of Journey Management and present best practices and strategies that help companies address their customers’ expectations.
Journey Orchestration – Turning insights into stakeholder actions
In this webcast, you will learn how to aggregate, analyze and orchestrate insights along the customer journey to stakeholders in your organization.
Webcast: CX Trend 2023 – Journey Frameworks as a standard
In this webcast you get to know why a CX/UX framework should form the basis of holistic customer journey management and what to consider during development and implementation.