What distinguishes the UX designer from the customer experience manager? Who has the biggest business impact on positive customer experiences? These are the questins we are duscussing in this expert interview with Hannes Robier. He has been involved with UX and customer experience for more than 20 years and is CEO and founder of the digital agency youspi. His clients include Red Bull, Philips and the REWE Group. He is also the initiator of the renowned World Usability Congress.
In addition to background information on current UX and CX trends, Hannes provides exciting tips on how companies can set up their UX and CX departments correctly. He also explains which concepts and strategies sustainably improve the customer experience and why UX and CX belong together.
Read also …
T H E C O M P A N Y ’ S C X B R A I N
COMPANY
LEGAL
FOLLOW US
Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
A Customer Journey Mapping tool for best in class experiences.
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
Information security & data protection are key elements of cxomni platform
