This webcast shows: Journey Mapping must be part of today’s business management process: be it for the development of service offerings, the introduction of new products and features or for process optimizations at touchpoints. How can CX teams ensure that insights from journey maps do not remain a one-off flash in the pan, but are used sustainably? Which workflows and tools are important? When is Journey Mapping enough and when is it worth taking the step to Journey Management?
This cxomni Expert Webinar is aimed at CX managers who are already involved in journey mapping or have been commissioned to set up a journey management system. We want to get to the bottom of these questions and define when a whiteboarding tool is sufficient and when a database-supported system is needed.
In this webcast you will learn, among other things:
Wolfgang Weber is Head of Product and Innovation at cxomni and product manager for the software. Prior to that, Wolfgang worked for ten years as a management consultant in the field of customer excellence. He is one of the most distinguished experts on the subject of customer-oriented business management and customer experience management – his credo: “Customer enthusiasm can be managed”.
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Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
A Customer Journey Mapping tool for best in class experiences.
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
Information security & data protection are key elements of cxomni platform
