cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey Management to initiate...In Blogposts
Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long term.In Blogposts
5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We have compiled five...In Blogposts
CX Expert Webcast: Major trends for Journey Managers in 2024In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook on the developments...
Customer Journey Management: Key to Successful Churn PreventionThe markets for insurance and banking services, energy, telecommunications and entertainment streaming services are lacking high customer churns.In Blogposts
6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys are not only...In Blogposts
Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.In Blogposts
Customer Journey Management: The strategic visionJourney Management: From implementation to realization Why is Customer Journey Management on top of many companies' agendas? Do...In Blogposts
Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey Management platforms really...In Blogposts
Expert Webcast: Free the Journey Map from the digital filing cabinet!Best practices for the sustainable use of customer journey maps Webcast Journey Mapping & Journey Management This webcast...
Sharing and caring: Improved CX with Journey OrchestrationRead how cxomni can help you automate your journey orchestration and make internal processes more efficient.In Blogposts
cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester,...
Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how you can use...In Blogposts
Playbook: Introduction of a holistic Journey Management FrameworkPlaybook Download How to manage complex CX projects! With this Journey Management Playbook, you'll lay the foundation for...
Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its customer journey management...In Blogposts
Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management...
Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related lockdowns in particular...In Blogposts
Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology....
NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT or NPS and...In Blogposts
